Covid-19 updates for HANDSOMEBOY® customers
Along with the safety of our employees, our priority is to continue supporting online customers. We think that it's especially important during these times to support our employees to work from home however we can.
This is a difficult time for everyone and we're working hard to adapt to this new reality. We'll continue to share information on this page, so check back often.
SummaryWe are continuing to fulfill as much as we can at our Boston, MA facilities while following our state mandated public health guidelines. Good news is, Massachusetts is slowly beginning to relax on restrictions for production facilities. Our partner facility branches in NC and LA are also operational and we're working on safely increasing our output.
We're partnering with backup facilities to help us manage order volume, and we're routing orders to wherever they can be fulfilled most efficiently. As of now, we're working with 9 backup facilities in the US + EU and we're looking for more options.
May 26, 2020
We're still seeing long fulfillment and shipping times at HANDSOMEBOY and industry-wide. Our support team is doing their best to keep up with increased customer questions. Our average email response time has increased to about one day, and we're not available on the phone. We try to keep chat available during US business hours on Mon-Fri, but periodically turn it off to catch up with queues.
We're working hard to safely increase our capacity and we've made good progress in the last month. In Boston, MA, our goal is to increase our daily shipment output by 60% week over week.
Even with all the steps we're taking, it'll still take time to bring our fulfillment times back to normal. Some product categories are already there, especially products that are licensed dry goods and remain (NOS) never out of stock . Fulfillment is still taking long for our top categories in apparel and headwear.
Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that airlines are starting to ease restrictions on flights, which means that we'll be able to ship orders from Europe more frequently.
We'll continue posting updates as they come; thanks for your patience and for reading.